After several hours of calling customer service, technical support and customer service again, I finally have my primus VoIP service running.
To be fair all the trouble was caused by the initial sales person misspelling my name and email address.
Initial testing of the phone seems to have a very clear sound and some really great features at the $9.95/month plan, including the voicemail to email function and "find me follow me" function.
So even though the support/service was a bit of a gong-show the product seems to be alright for the price. I guess we will test reliability in the coming months.
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